Delivery & shipping

Delivery times

We have a production time of 2-3 business days, with orders generally being successfully delivered within 7-10 days. Special production and delivery times apply to the following products: Acrylic Prints, Aluminum Prints, Acrylic-Forex Prints, Photo Box, Phone Cases, Blankets, Magnets and Acrylic Block. On these items, we have a production and shipping turnaround time of 18 business days. We produce your photo calendar in 48 hours and then The Royal Mail delivers the calendars in 7 – 12 days.  During peak periods (such as Christmas) when our production team faces high order volumes, our enduring commitment to the tip-top quality of product unfortunately means that your order might take a little longer to get to you.

How is my order packaged?

In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Our canvas print panel products are, for example, are furnished with an extra layer of edge protection, so that the corners are not damaged in transit. Most of our products are also wrapped in a firm air cushion foil.

Which service provider is my order sent with?

Depending on the size of your order, your shipping carrier will be either UPS or FedEx.

How much are the shipping costs?

Please find our shipping costs here.

Shipping information

As soon as your parcel is ready for shipping, you also receive a new dispatch notification by email. If you do not receive this notification after expiry of the production time for your article, it is possible that this is due to the message landing in your spam folder. If you also cannot find a message there, please feel free to contact our customer service at info-us@photo.gifts.

Orders of only one product of maximum 12x8'' in size will be automatically shipped without tracking.

My delivery address is incorrect or has changed. What do I need to do?

Unfortunately your address cannot be changed later due to the speed of order processing.

Is there an express delivery?

No, unfortunately it is not possible to send your items more quickly.

Where do you deliver?

The list of the countries we currently deliver to can be found at the following link: Shipping information.

Delivery to all other countries is unfortunately currently not possible.

How can I check the status of my delivery?

Depending on the shipping carrier that was used to ship your order, you will receive an email with your tracking number and corresponding link to the carrier’s website to check the shipping status.

What do I do if I am not at home when the delivery arrives?

If you are not at home when your order is delivered, UPS takes your parcel away with them and leaves a message if it is a business/commercial address. The courier makes a second attempt at delivery the next business day. If your order is being delivered to a residential address, the UPS courier will leave the package for you at your front door at the first delivery attempt if you are not home. To specify how you would like UPS to treat a situation like this, or to ensure that they have your address as residential or commercial, please call UPS at 1-800-PICK-UPS (1-800-742-5877) and provide them with your tracking # while your order is in transit.

When do I need to pick up my parcel from the parcel shop?

If the courier service has left your parcel in the parcel shop for pick-up because you could not be reached, you have up to 9 working days to pick your parcel up. If the parcel is not picked up within the deadline, the parcel is returned to us. In this case, a new delivery on our part unfortunately is carried out at your cost.

What do I do if my delivery address is incorrect?

Unfortunately your address cannot be changed later due to the speed of order processing.

Can I also have my parcel delivered to a Packstation?

Unfortunately, you cannot provide a Packstation as a shipping address. We only deliver with UPS and FedEx. Our couriers cannot go to a Packstation.