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Production and delivery times

We have a production time of 2-3 business days, with orders generally being successfully delivered within 7-10 days. Special production and delivery times apply to the following products: Acrylic Prints, Aluminum Prints, Acrylic-Forex Prints, Photo Box, Phone Cases, Blankets, Magnets and Acrylic Block. On these items, we have a production and shipping turnaround time of 18 business days.  During peak periods (such as Christmas) when our production team faces high order volumes, our enduring commitment to the tip-top quality of product unfortunately means that your order might take a little longer to get to you.


Canvas Prints, Acrylic Prints, Photoboards, Posters, Mouse Pads, Mugs, Cushions, Puzzles, Smartphone Cases:
Standard Delivery: Delivery is within 21 working days after receipt of payment.

Is express delivery also available for my order?

No, unfortunately it is not possible to send your items more quickly.

My product has still not been delivered after expiry of the usual delivery period.

In case your order, as an exception, has not arrived on time, you can check the status of your shipment using your parcel number (which is sent to you automatically by e-mail shortly before shipping) at www.ups.com Alternatively, your photo.gifts customer service team will also be glad to help. The best way to contact us is via the contact form, e-mail or on our support hotline.

Which file formats are used?

We can process jpg, jpeg, png, gif formats. Max. process 60 MB data size.

My delivery address is incorrect or has changed. What do I need to do?

Unfortunately your address cannot be changed later due to the automated processing of orders.

Can I still change/cancel my order?

Unfortunately, subsequent amendments to individual image data, sizes etc. is not possible. Due to the automated handling processes, cancellation of the order is unfortunately not possible after receipt of payment and the corresponding order transmission.

Are my images edited before printing?

Please note that your image data cannot be edited or trimmed before printing. The printing data is automatically generated by the system for the format selected in each case after submission of your order, and transferred to the production server. The respective preview that you were shown during the format selection stage is always decisive for the printing result, in particular also regarding possible image content loss due to varying aspect ratios between the preview and the printing format. In this, the system automatically carries out a bleed of the image data, and this is done symmetrically on the necessary pages. The system, after you have uploaded the file, automatically suggests all suitable canvas formats independent of the resolution and the aspect ratio. Please note that fuzzy image data and graininess due to artificially created resolution are not recognized by the system and can lead to a poor quality printing outcome (in these cases there are no grounds for complaint).

Which designs can I order a canvas in?

You can order your canvas five different types of border.

  • Scaled border
  • Stretched border
  • Mirrored border
  • White border
  • Black border

What do I gain from registering for the newsletter?

Do you want to enjoy exclusive advantages with Photo.Gifts then just sign up in the newsletter box at the bottom right of our homepage or on our customer service page. After successful registration, you will receive our newsletter on a regular basis with exclusive offers, news and helpful expert tips on the subject of photography. You can check out from our website at any time. At the end of each newsletter there is a button that enables to do this - you can click on it to unsubscribe.

My delivered image is faulty or damaged - what can I do?

In order to be able to get an idea of the deficiency, it is sufficient to take one or two digital photos of the article being about which you are making a complaint, and to send them along with your order number and a short description of the deficiency by email to info-us@photo.gifts or via telephone : Customer Service Number: 1-844-621-2781. Operating Hours: 11am-4pm EST, Monday to Friday
Please do not return the goods to us. As soon as we receive the photos by email, and have received a response from our production department for this, we inform you of whether and how we can help you further. As the ordered goods are an individualized printed product, revocation is excluded. In case of complaint, however, we of course strive for later improvement.

I have not received an order confirmation

After successful placement of an order, you automatically receive an order confirmation which is sent to the e-mail address you provided when ordering. This may go to your spam folder, and therefore please check this folder if you cannot see your order confirmation. If necessary, please also check whether the maximum storage volume of your inbox has been exceeded. If, however, you still cannot find your order confirmation (e.g. because of incorrect spelling of your e-mail address in the ordering process), please contact us.

I have not received a bill

Our Shop automatically sends an invoice to the e-mail address you filled in during order process. In case you have not received one, please contact our customer service.

Phone cover preview

The handy cases are produced with a margin caused by the production process. Therefore important parts of the image and text should be placed about 10 mm away from the sides of the image since they can get lost due to production processes.